h1

Friday Tip: Always on listening

November 1, 2013

My  mom used to tell me that God gave me two ears and one mouth because I was to listen more than talk.   In Social Media, listening acts as a guide, through the magical and interesting world of the blogosphere.

Listening should be a passion and an ongoing process that is necessary to keeping your strategy fresh and competitive.  It enables you to find opportunities, potential new stakeholders and enables you to proactively manage Social Trust.  

The value of listening is that it assists you in understanding your prospects, clients, and of course, your competitors.   It leads to action and awareness of conversations which will compel your company to respond.  

Since your URL isn’t just your website anymore, but everywhere you are on the web, listening is important to your digital presence.  You are building a brand through images and test, and your head is on the “guillotine” everyday if you just rest and don’t stay totally tuned in a systemic approach. Business, corporation related and societal events and basically everything is simply interconnected and needs dedicated listening all at the same time.

How do you listen?   I use IBM Connections internally, and IBM Analytics externally and also set google alerts, Hootsuite and check Tumblr for trending topics.      What do you use?

One comment

  1. Ditto on the Hootsuite. I also use TweetDeck.



Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Follow

Get every new post delivered to your Inbox.

Join 28,374 other followers

%d bloggers like this: