BlogHer — Fiskar’s Use of Fiskateers!!! Great social networking case study!July 23, 2009
Fiskars! 360 year old brad is the second case study at BlogHer. Three talented women spoke: Angela Daniels,
Carrie Woodward, and Suzanne Fanning
How did social media start at Fiskars? They started with what do people think of when they think of the brand Fiskars. They wanted to build an emotional bond with Fiskars.
They decided to go after the passion about scrapebooking and sharing their lives. Fiskars used Brains on Fire to find 5 people that are passionate about scrapebooking. It was kind of like like American Idol!
They found 5 top women and brought them up to Fiskar to teach them about Fiskar’s products. They met with all the key folks there and they were able to “play” with the materials for scraping! We got to see our business through their eyes. These women were so excited to see the building, the development, and it was that moment of seeing their excitement that I knew we had done the right thing!
Now, they paid their advocates because of the amount of time they would spend on this project of blogging about the Fiskars products. They paid them for 20 hours, but they loved it so much they did more than 80 hours. They were clear in their disclosure on the blog itself. They are not paid to positively blog about the company. They are paid to plan contests, crafts, and projects.
Interesting point to this case study. They created Fiskar- Teers! They gave these cool and different scissors — so that even when someone didn’t want to talk about the Social Network and Blogs on Fiskar, people would ask…where did you get those scissors? (Note over 60K comments about the coolness of the scissors!!)
The Fiskateer site launched in 2006! They wanted 200 people to talk about their products. They had 200 within the first 24 hours. 1100 by the end of 2006 and today they have over 6417 active Fiskateers — 70 countries and all 50 States!!!
Gallery of pictures gets 11K comments, and 7K uploads of pictures of the work itself.
Fiskar increased their brand image a lot! 600x mentions in other sites outside their own site!!! WOW!
Fiskar started this as a PR action. However, now they use the information in product development, marketing, and service and support.
Another great case study! Stores that had Fiskar participants had 3x the sales for the company!!
They are using as well in some of their other areas. Examples included teacher community but not a special group.
Their best advice…they did this from the grassroots effort. They did a countdown to the FiskarTeer launch! They had 24K visits in the first day! What did they do to get people there? They did a grass roots effort. They reached out to those who were excited about their program.