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Social Business leadership lessons from playing Candy Crush!

September 22, 2014

One of the funner videos on Social Business Lessons!

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SmartCamp Raleigh Showcases Entrepreneurs With “Change the World” solutions!

September 19, 2014

Two startups offer charity and educational solutions, win SmartCamp Raleigh!

Another week means another round of SmartCamp winners! Congratulations to Levitae and LikeCharity for winning SmartCamp Raleigh!

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Levitae, a woman-owned startup (go girl power!), has developed a mobile and cloud-based solution that offers academic institutions a single platform to centralize academic progress, performance, and planning by aggregating student information in a clear and secure manner. The system provides a customized academic roadmap for each student, simplifying degree and career planning by auditing and managing all aspects of the processes.

That means no more confusion for students about what classes to take or their grades! Think of it, even parents could be better informed about their kids’ academic performance!

LikeCharity enables you to donate to your favorite charities by simply sending a text message from your mobile phone. Donating via LikeCharity is a quick and easy way for you to help the charities that you really care about!

The power of this solution has the potential to increase donations by automating the entire process via their platform. I’d love to see that used for the Humane Society, one of my favorite charities!

Great ideas coming from Raleigh, North Carolina!

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Come see me at IBM Insight!

September 18, 2014

THE premier conference for big data & analytics is coming up in Las Vegas October 26-30!

See you there?

Register now if you haven’t already!

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Entrepreneur Country in Europe – Start-up Fever in London! Infographic

September 17, 2014

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entrepreneurcountryglobal.com/toolbox/item/ibm

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Customer-Centric Leadership – One of my Picks for HBS Learnings!

September 16, 2014

At the end of this week I will be heading to Boston for my HBS Reunion!  I am so excited about seeing my friends and their families.

The other thing I love about our reunions are the case studies that drive new learnings.  One of the case studies I cannot wait for is on the Taj — in particular, the bravery and resourcefulness shown by the rank-and-file employees of the Taj Mahal Palace and Tower luxury hotel during the terrorist attacks that took place in Mumbai, India, on Nov. 26 2008.

It will be a lesson in customer-centric leadership including the hotel’s history, its approach to training, and the “guest is God” philosophy inherent in Indian culture.   It is interesting that the Taj employees stayed at their posts, jeopardizing their safety to save hotel guests.

Can this level of loyalty and dedication be replicated and scaled elsewhere?  I will learn their secrets!

View the case at http://courseware.hbs.edu/cases/taj

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Geek Girls are Chic! Selected by SXSW for a Session in 2015!

September 15, 2014

We are doing a session at SXSW — YEA! http://ht.ly/BvqyI ) entitled “Geek Girls are Chic – 5 Career Hacks!”.

So excited to share a sneak peek and we hope you join us at Southby!!!!

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Don’t go it alone: Create partnerships to prepare for the future A Chat with Ray Wang!

September 12, 2014

Ray Wang is one of the most visionary guys I’ve spoken to.  So I caught up with him on the Business Tech Trend report.   And his advice:   Don’t go it alone: Create partnerships to prepare for the future

Ray Wang, founder and chairman of Constellation Analytics, talked about this partnership idea during our launch of the Business Tech Trends webcast. He commented that what clients are looking for today are “system integrators, partners, and value-added resellers to co-innovate, co-create. They are looking for new ideas and the ability to transform.”
Ray-Wang

Ray is absolutely right! Furthermore, we’re on the horizon of a digital business disruption. This disruption is more than just technology and networks talking to each other, it means a fundamental shift in business models. Ray went on to list seven elements of the digital disruption, which you can listen to on the webcast!

I suggest getting started on these three things:
1.  Pursue creative partnerships. Build partnerships that will help you create the next level of solutions.
2.  Increase analytics into your decision-making. Ray suggested that if 20% of your business isn’t built on insight patterns by 2020, your enterprise won’t survive. To start, register for the Watson Analytics Beta!  Watson Analytics Beta -> http://www.watsonanalytics.com
3.Re-imagine the hiring process. Your ideal candidate shouldn’t be one that already fits the mold of your business. You need candidates that are considered outside of the box that will help re-imagine your business model.

Learn more here!  http://ibm.biz/biztechhuddle

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Digital tip of the week – Twitter’s analytics dashboard now available for everyone

September 11, 2014

From our Business Tech Trends report, we found that Pacesetters leverage Analytics in all they do.

Check it out here!

Twitter has made its analytics dashboards available to all its users. You can now find data on how many people have seen and clicked on tweets from your account and get real-time information on engagement, retweets, replies, favorites and clicks for a tweet.

The tool also provides information that only third-party applications could serve until now, such as statistics on number of followers gathered over a two-year period, as well as detailing their sex, interests and location.

This feature was at first only available for advertisers and verified users and there is a help guide and FAQ on its Help Centre website. To access the services, you would need to login with your Twitter details on https://analytics.twitter.com/about .

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9 Spokes and Tapit win at SmartCamp Down Under with Cloud and Analytics!

September 9, 2014

A huge congratulations to 9 Spokes and Tapit for being named the winner and people’s choice winner, respectively, of the SmartCamp Sydney competition!

9 Spokes was the judges’ choice with its integrated software dashboard. They select apps through a rigorous accreditation program and then make them available to the user through a dashboard environment. No more sifting through thousands of apps trying to find the best match for your industry. They’ve already located them for you, and made it easy to access!

9spokes_MG_5971

Also, they use the power of the cloud! You can access 9 Spokes and all your apps from any Internet connected device. Everything is at your finger tips!

Tapit’s solution deploys, manages and analyses contactless technology, such as Near Field Communications tags, Beacons and QR codes. Using powerful Tapit visualization reporting, clients can easily make sense of how people are interacting with their Tapit-enabled infrastructure in real-time. Their solution provides an easy to use platform that instantly tells you how and where people are engaging with your content, as well as channel format and device.

With Tapit, it’s easy to see how people are interacting with your Tapit-enabled infrastructure in real-time.

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Great job to our winners and good show to the Sydney team!

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Social Media Marketing Lessons from my trip to Coney Island!

September 8, 2014

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Wumdrop’s MOBILE solution delivers a victory at the Entrepreneur SmartCamp Cape Town!

September 4, 2014

Congratulations to Wumdrop for winning the SmartCamp Cape Town competition!

 

wumdrop

This year’s event in Cape Town had 5 outstanding startups competing for the win. Each startup had very different and unique solutions that included scalable transactional monitoring, ecommerce store builder, mobile identity, and even a micro-radar so a bicyclist can track automobiles for increased safety. I’d say the entrepreneurial ecosystem in Cape Town is producing some very creative startup solutions!

Wumdrop’s mobile solution allows you to request shipping service at the click of a button. No more waiting in lines at the post office or shipping kiosk! What’s so impressive about their solution is that it furthers the notion of mobile solutions making daily tasks easier and faster to complete. This is a great resource for business and personal use!

And a big shout out to Tech4Africa! SmartCamp Cape Town ran in partnership with Tech4Africa. Every time they are involved in a SmartCamp event, it is huge success for everyone! So THANK YOU to Tech4Africa!

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London Welcomes Business Tech Trends! What are the European differences?

September 4, 2014

I will be in London this week for the Entrepreneur County event entitled “Follow the Entrepreneur!”with Julie Myers as well as spending a few days at Shoreditch … especially highlighting some Europe differences of our Business Tech Trend Study.

So in prep for Europe, I wanted to know the specific differences that we were seeing in Europe! Here’s the highlights! As a reference, European companies make up 47% of those who contributed to the study (primarily from UK, Germany, France, Italy, Spain, Russia)

Differences:
Social adoption is lower in Europe:
64% of European enterprises have deployed social (vs. 70% of non-Europe enterprises)
Plans for increasing Big Data and Analytics investment are lower:
66% of European enterprises are planning to increase investment over next 2 years, vs. 75% non-Europe
Europeans report having the needed cloud skills needed:
63% Europe vs. 56% non-Europe
• European companies are less likely to be engaging academia and clients as a partner:
73% use for activities, vs. 81% of non-European enterprises

79% use clients for activities, vs. 84% of non-European enterprises

• They are less likely to use analytical insights in their decision making:
30% Europe vs. 43% non-Europe (vs. 7 in 10 Pacesetters)
• And Finally, European enterprises are less likely to report gaining major competitive advantage from their initiatives in these areas:

  • Mobile: 66% in Europe gain major comp. advantage (vs. 77% non-Europe)
  • Social: 63% in Europe (vs. 77% non-Europe)
  • BDA: 65% in Europe (vs. 82% non-Europe)
  • Cloud: 67% in Europe (vs. 82% non-Europe)

While here I found this cool app as well — for seeing the sights ..not that I will get to this trip but it is a fascinating app!
Googling Around London

 

 

Googling Around London [Infographic] by the team at Cheapflights

 

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IBM Navigator on Cloud: Try it for 30 days to Manage your content

September 3, 2014

Did you know that 2.5 billion gigabytes of data are created every day? And, that as much as 80 percent of that data is comprised of unstructured content such as contracts, claims forms, and permit applications.

The explosion of content, and more importantly new forms of it including tweets and posts to social media, has increased the need to use any type of information from nearly any source.

IBM Navigator on Cloud, available on the IBM Cloud marketplace and built on SoftLayer’s Cloud platform, is a SaaS offering that can help all businesses gain value from a huge amount of content. You can even interface to IBM Navigator on Cloud via open APIs. In addition to being a secure, scalable and reliable platform, IBM Navigator on Cloud is also easy to use and delivered through a modern user experience.

IBM Navigator on Cloud has put IBM as a leader in Gartner’s Magic Quadrant for Enterprise Content Management for its completeness of vision and ability to execute. Also, the leading analyst firm IDC, for the 8th consecutive year, ranked IBM number one in worldwide market share for content management. It’s a great tool to use and manage your content and files!

To learn more about IBM Navigator on Cloud, check out the video below! You can also try IBM Navigator on Cloud for a 30-day trial period.

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Hootsuite Rocks the IBM Business Tech Trends!

September 3, 2014

From our Business Tech Trends study, we learned the 3 secrets that Pacesetters – those enterprises who stay ahead of the pack – are doing to create the most success. One of the secrets is integration of transformative technologies, such as cloud, analytics, mobile and social.

Kevin Zellmer of Hootsuite said during our August 21 webcast that at any one time, Hootsuite has at least a dozen integrations happening! And they’re happening internally and externally.

Hootsuite has a new feature that allows employees to share third party social media content on IBM Connections across their entire organization. HR isn’t just talking to HR and marketing isn’t just talking to marketing anymore. This kind of integration allows for organization-wide collaboration!

Want to learn more about Pacesetters? Want to better understand their 3 secrets? Check out our webcast replay and download the Business Tech Trends study.
Kevin-Zellmer

Here are two more great opportunities for you!

First, sign-up for the Watson Analytics Beta! This solution enables your business to put predictive capability into the hands of your business leaders, like CMOs, CHROs, and CSOs.

Second, join us for our Business Tech Trends/Bluemix App JAM! When you register for the App Jam, you’ll get access to download the data from the Business Tech Trends report, create your own Bluemix app with the data, and then share your insights with us!

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Social Influencers: 3 Things You Need to Know!

September 2, 2014
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Pacesetters are 2X more likely to leverage a Start-Up Partner for Innovation

September 1, 2014

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To get the full study: ibm.biz/IBMBTT14

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TGIF! Pacesetters place big bet on “analytics” – Register for the Watson Beta!!!

August 29, 2014

I love being able to snap a picture of a check with my smart phone and magically deposit the money into my bank account. No more sitting in a long line of cars to deposit a check or worrying about misplacing that tiny piece of paper! Big data and analytics has made this service possible for financial institutions, large and small, to make available to their customers.

Last week, during our Business Tech Trends webcast, Don Hopper of Fiserv, a provider of information management and electronic commerce systems, shared two reasons why big data and analytics is fuel for his clients:

  1. Small and midsize financial institutions can now leverage insights that traditionally were only available to large financial institutions. Analyzing the data allows them to increase revenue and build stronger customer relationships.
  2. Financial institutions can now more effectively manage mobile and digital channels, like remote deposit services, while analyzing how to increase its adoption.

Hear more from Don, as well as others, in our replay of the Business Tech Trends webcast.

Don’t miss out on this great opportunity for you to be part of the Watson Analytics Beta. This solution enables your business to put predictive capability into the hands of your business leaders like CMO, CHRO, and CSO.
You are invited to sign up for the Watson Analytics Beta Program. The time is now!

What kind of ideas for solutions do you have? What insights do you have to share? The 2014 Business Tech Trends study captured a tremendous amount of data. There are more insights than we could include in the Business Tech Trends study. And we’re making it available to you!

Here’s an opportunity for you to join us for our Bluemix JAM, download the data from the Business Tech Trends report, create your own Bluemix app with the data, and then share your cool insights with us!

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Insight Robotics douses out the competition, wins SmartCamp China!

August 27, 2014

Insight Robotics douses out the competition, wins SmartCamp China!

Every summer in the United States, it seems like there are more and more forest fires. Literally thousands of forestland acres are lost each summer season! It always makes me wonder, “Can’t we do better?”

Last week’s SmartCamp China winner has a great solution for fighting forest fires, called Insight Computer Vision Wildfire Detection System. Insight Robotics uses thermal imaging sensors and advanced artificial intelligence vision technology to quickly locate a forest fire, giving first responders a jump at extinguishing the flames. So precise is their solution that is can spot fires as small as an area of 2m x 1m within 5km radius!

smartcamp_china

And that’s not all it can do! Insight Robotics also says that their solution can be used in a variety of ways for undeveloped terrain, including the monitoring of illegal logging and large city parks.

Now that’s what I call a smarter solution! Congratulations to Insight Robotics!

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Citizen developers drive more innovation for Pacesetters!

August 26, 2014

You’ve probably heard the term “citizen developer,” but have you considered using citizen developers as a partner resource? Robin Jones’ quote from our Business Tech Trends webcast provides a great example of the influence citizen developers can have, even with large companies like Esri.

Robin-Jones
Citizen developers are creative hobbyists who build business applications for fun. It’s not their day job, and they typically don’t have the budget for expensive tools to help them build. https://ace.ng.bluemix.net Bluemix is a great example of a powerful, inexpensive tool for mobile app development. That’s why Bluemix is such a game-changer!

In fact, Pacesetters are twice as likely to leverage citizen developers!

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You might not expect to see a partnership between a citizen developer and a booming enterprise. However, our http://ibm.biz/IBMBTT14 Business Tech Trend study shows that citizen developers are not only partnering with enterprises, they are influencing the way companies like Esri are developing products, shaping APIs, and writing their business models!

On the webcast last week, Robin explained it like this. She said that citizen developers are extremely creative at pulling together multiple “best in class” systems and leveraging free and open source tools. When Esri, a provider of geographic information systems software, provides open source tools for citizen developers to use, the results are a whole new understanding of the tools and how they can be used!

For more awesome insight from Robin and our other partners who participated in last week’s Entrepreneur Huddle, http://ibm.biz/biztechhuddle register for the replay now!!

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Trends on Social ! Pacesetters are more than 6X more to use social to improve experience

August 25, 2014

We just published our new Business Tech Trend report with over 1400 decision makers.    From this report, take a look at gains in Social deployment over the last 2 years.   It is up 106%

maturity social btt

Then we studied the Pacesetters.  Pacesetters are those who have dedicated their competitive focus through technology and are seeing better business value.

pacesetters

But what I find most exciting — is the way these Pacesetters are using Social.   They 6X more likely to use Social for communication and to improve client experience.    In addition, they use social 3X more than those laggards for expanding into new segments and markets.

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Please join us on the Entrepreneur huddle to learn more!   https://ibm.biz/techhuddle  

The 3 key take aways to help You become a pacesetter  are:

  1. Understanding the Pacesetters secrets.   Download the picture book:  https://ibm.biz/IBMBTT14
  2. Leverage the data in the study and experiment Developing an App on Bluemix : https://ibm.biz/biztechjam
  3. Register now for Watson Analytics Beta!  This solution brings predictive capability to the non techy! http://www.watsonanalytics.com
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Citizen Developers Top the List! A Video Blog on why successful companies use them!

August 24, 2014

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Grush brushes aside the competition to win SmartCamp Silicon Valley

August 22, 2014

On August 19th, we held our SmartCamp Silicon Valley event, and Grush stole the show! Congratulations to Grush for winning the Judges and People’s choice awards!!

As a parent, I can really appreciate how Grush is making a game-chaning solution in kids brushing their teeth. That’s right, I said kids brushing their teeth!

Grush transforms the chore of brushing into a fun and interactive game. They’ve developed an advanced Bluetooth motion-sensing toothbrush, coupled with interactive and instructive mobile games, to guide kids’ brushing and let parents track the results.

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Talk about the Internet of Things! The motion data is sent to Grush Apps in real-time. Grush Apps are interactive games and apps that receive motion data from Grush Brush and integrate it with a simulated image of teeth or a game theme.

It even has cloud technology! The Grush Cloud stores detailed brushing data of each user for tracking/monitoring. Detailed brushing statistical data can be provided to dentists to customize a treatment plan which could ultimately save in dental costs.

Anything that helps parents motivate their kids to brush their teeth is a winner in my book! Not only are these games fun for kids, they are also Dentist approved!

Nice job, Grush!

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60 Seconds on the 3 Pacesetter Secrets!

August 22, 2014

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Shhhh! The Top 3 Pacesetter Secrets Revealed!

August 21, 2014

View the IBM Tech Trends interactive dashboard
bit.ly/tt14dashboard

IBM Center for Applied Insights “Raising the game: The IBM Business Tech Trends Study”
ibm.com/ibmcai/biztechtrends

Learn more about being a Pacesetter
ibm.biz/IBMBTT14

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CAN-DO Honolulu
can-do.honolulu.gove/apps

Biz Tech Trends App Jam
ibm.biz/biztechjam

IBM Watson Analytics
analyticszone.com

Bluemix Free Trial
ibm.biz/bmtrial

SoftLayer Free Trial
ibm.biz/softtrial

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Learning is the new Black! A Must See Business Tech Trend Webcast Thursday!

August 20, 2014

Are you a user of Instagram? In preparation for the upcoming 2014 Business Tech Trends webcast on Thursday, Aug. 21st, my team at IBM has put together some really neat and useful Instagram videos that highlight some of the topics we will discuss during the webcast. Please check them out!

You don’t have to have an Instagram account to view the videos. But, if you do use Instagram, feel free to like and comment on them!

Register now and add the August 21st webcast to your calendar. Don’t miss this great opportunity to hear about the secrets of successful companies! Join the thousands of individuals, enterprises (large and small!), academicians, and startups for our webcast!

I know you’ll learn and benefit from our conversation on the key characteristics of pacestting companies. It will be an hour well spent!

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10 Social Lessons in Infographic!

August 19, 2014

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Social Amplification! A Video Blog of Lessons!

August 18, 2014

Learn more about Dynamic Signal!

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Namaste India… Happy Independence Day!

August 15, 2014

I wish all my friends from the land of innovation HAPPY INDIAN INDEPENDENCE DAY!

Talking of innovation, if you want to see how the latest technologies set pacesetters apart, make sure you check out the August 21 webcast where I’ll be releasing the findings of our latest Business Tech Trends Study!

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Summer Jokes! Yes, an infographic your friends and kids will love!

August 13, 2014

summer jokes

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Geek Girls are Chic! 5 Career Hacks

August 13, 2014

Video overview

Presentation overview

http://www.slideshare.net/SandyCarter/geek-girls-are-chic-5-career

Vote here:

http://panelpicker.sxsw.com/vote/31283

SXSW2015girls_blog_fullimage2

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Pacesetters — what do they do differently?

August 12, 2014

Exclusive 2014 Business Tech Trends study webcast: Do you know the key characteristics of Pacesetters?
By Sandy Carter

If you are like me, you are very intrigued with how successful people and companies do things. They are always one step ahead of everyone else! How do they know what to do to be successful?

These successful companies – called Pacesetters – have always intrigued the industry, and the IBM Center for Applied Insights decided to find out how they do it. They surveyed over 1,400 decision-makers in 15 industries across 5 continents to get a current global snapshot of how companies are using key technologies to stay ahead of the pack. They found that Pacesetters are using Cloud, Analytics, Mobile and Social to drive more business outcomes.

But how do they do this? How do they stay ahead of the fray when so many are using the same technologies?

On August 21st, we’ll reveal the findings during a webcast with the release of the 2014 Business Tech Trends study. We’ll share with you the key characteristics of Pacesetter companies. In addition, we’ll turn this information into actions and ideas that will help you approach the market more effectively.

Learn more about my webcast in this short video.

Joining me for the webcast will be Ray Wang, Principal Analyst, Founder & Chairman at Constellation Research, Inc., and Susanne Hupfer, Research Lead for the study from the IBM Center for Applied Insights. We’ll also hear from IBM Business Partners Pitney Bowes, Esri, Hootsuite, and Fiserv to get their point of view.

I know you will find this webcast to be very informative. Don’t forget to register and join me on August 21! Do not miss this great opportunity for valuable insight! Discover what it means to be a Pacesetter!

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Internet of Things Final Video Blog!

August 11, 2014

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IBM Hackfest – India’s biggest Virtual Hackathon – Code with Bluemix. Powered by Softlayer

August 10, 2014

india hackathon

The IBM Cloud team has successfully launched the IBM Hackfest, India’s Biggest Virtual Hackthon. http://www.hackfestindia.com – It starts from 11th August. Code with Bluemix. Powered by Softlayer.

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Do you want to know the secrets of the Pacesetters? Social is one! An Infographic

August 7, 2014

Register for the webcast

https://ibm.biz/techhuddle

Use and follow #IBMBTT

https://ibm.biz/BdF42X

Video – Announcing the Entrepreneur Huddle webcast

https://ibm.biz/BdF424

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The Africa Open Data Jam: Open Goverment, Open Data, and IBM Bluemix as the technology enabler!

August 6, 2014

I am a very big believer in crowdsourcing as part of a strategy. The US Government this week is doing just that strategy! They are hosting an interactive and fun session taking place as we speak @ Open Gov Hub in Washington, DC and broadcasted to US Embassies and IBM locations in Africa.

Open Data is a transformational trend in Open Governance that is generating empowerment and economic growth. We are focused on huge volumes of Open Data that are published everywhere generating amazing opportunities to improve quality of lives from water consumption to agricultural enhancement and traffic optimization. Of course, these are all part of being a Smarter Planet.

In the opening from Nick Sinai – US Deputy Chief Technology Officer– he emphasized that data is the new natural resource and its role in governments for serving citizens. He also discussed IBM’s role with Bluemix as the base for the Jam!

We have unleashed social collaborations as the catalyst to drive this transformation! I am such a huge believer in Social Business and in government. This OpenJam is a great example.

As IBM and the US Goverment (USDA, Whitehouse, and USAID) host this one-day Open Data Jam as part of the US-African Leaders Summit, it enables a global sharing of experiences in Open Data publishing. These are real use cases that demonstrate growth and empowerment, develop skills and capabilities, and build a global community of Open Data developers who can help Africa become an Open Data leader. Data.gov is making more and more data available.

As we all know, data by itself is not valuable. You need apps, and analytics! Cell phone technology (SMS and Voice) is key in reaching masses in rural Africa for 2 way interactions; both for collecting data as well as providing knowledge back to citizens as well as for apps! This is where IBM Bluemix comes in — it is a cloud based platform that facilitates fast app building!

We know we can’t solve many problems in a day, but we think this will be an important first step towards building an international community who can work together to move Africa forward!

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Mobile initiatives create a competitive advantage for those who get onboard!

August 6, 2014

Pacesetters are gaining a huge competitive advantage using mobile as part of their daily lives. They are about 4 to 10 times more likely to be doing all the right things!! What are the right things? What are the key characteristics they exhibit to stay ahead of everyone else? Is your enterprise ready to be a Pacesetter?

I answer all these questions and more during my August 21st webcast. I’ll share with you the findings and next-steps based on the 2014 IBM Business Tech Trends study.

Register now for my webcast! It’s time for you to find out what it means to be a Pacesetter!.

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Is your enterprise on par to invest in cloud with pacesetting organizations?

August 5, 2014

How much are enterprise companies planning to increase their investment in cloud technologies two years from now? Is your enterprise planning accordingly or do you need to rethink your strategy to stay competitive?!

The IBM Center for Applied Insights surveyed over 1,400 decision-makers in 15 industries across 5 continents to get a current global snapshot of how companies are using key technologies, like cloud, to stay ahead of the pack. And we’re ready to share with you what they learned! Register now for my webcast where I will reveal the answers to these questions and so much more. Join us on August 21, 2014 at 1:00 PM EST.

You DO NOT want to miss this webcast! Register now!

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Internet of Things: Video Series – The Right Solutions!

August 4, 2014

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TD Bank’s “Automated Thanking Machine” – Social at its best!

July 31, 2014

TD Bank is highly creative in their support of their clients.

They have been a leader in building and launching innovative social media programs and platform. A few years ago, TD bank introduced IBM Connections as its enterprise social media internally to employees, and recent years have seen the successful launch of programs like TD Helps, an online financial advice community, a North American Social Customer Service program on Twitter, and, last spring, the TD Aeroplan Customer Community.
 
On July 25th TD Bank rocked Client Service with a new FIRST!

They released another first among the banks, a video capturing customers and employees sharing some great moments as they surprise people with the “Automated Thanking Machine.” The Automated Thanking Machine thanked customers across the country in personal and unique ways, from a memorable encounter with a sports idol to a dream vacation for a young family, and many other moments big and small. Later the same day, at 2pm, they celebrated customer appreciation day by thanking customers on the phone, online and in all of branches with an envelope containing $20.  

The video has generated millions of views in a very short time and reaction has been overwhelmingly positive.  Check out the comments on Youtube or twitter to get a flavor.

We are delighted that people have embraced #TDThanksYou in the spirit it was intended – as a heartfelt show of appreciation —  with a message about the power of a thank you and how that can change someone’s day.

Looking ahead, they’re even more encouraged to continue to innovate and push the boundaries of what a bank, indeed a brand, can do on social to connect with customers and employees.

Hats off to the entire TD Bank team including one of the best marketeers in the business, Wendy Arnott!!!!

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The 2014 IBM Business Tech Trends report: Raising the game

July 30, 2014

We can all see that cloud, big data & analytics, mobile, and social are becoming more and more important to businesses, but certain companies are using these transformative technologies to truly thrive and stay ahead of the pack! If you are like me, I’m sure that you are curious about the secret ingredients that make these companies successful while others might struggle.

The 2014 IBM Business Tech Trends report examines these successful companies – called Pacesetters – and looks at the key characteristics that they exhibit. And here’s the good news: I’m hosting a webcast for the public release of the Business Tech Trends report on August 21st, and you are invited!

Watch my video for further details:

Joining me for the webcast will be Ray Wang, Principal Analyst, Founder & Chairman at Constellation Research, Inc., and Susanne Hupfer, Research Lead for the study from the IBM Center for Applied Insights. We’ll also hear from IBM Business Partners Pitney Bowes, Esri, Hootsuite, and Fiserv to get their point of view. This will be a great webcast with tons of info!

Register now for the webcast. I know you’ll learn valuable info and discover the secrets of becoming a Pacesetter!

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Content creators for Digital Assets — More Creative in the “green”

July 30, 2014

I was fascinated by an article I just read about the impacts of colors on your mood. In particular, the article had strong insight into the color green on your creativity. Lately, several companies have been asking me how to inspire their team’s creativity especially for digital content.

As companies become more social, organizations are increasingly looking for digital content and media skills. In the digital age, content is becoming king and so digital content creators are the new kingmakers! With $135bn being spent on digital content, CMO’s see custom content as the future of marketing.

So is this one idea, to sit these new kingmakers in green rooms? Is this why actors room up in a “green room?”

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Internet of Things – Part 2 – Where should you focus? A Vblog

July 28, 2014

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TGIF: Rosie powers through to win SmartCamp Cambridge with mobile and predictive!

July 25, 2014

I’m thrilled to announce that Rosie is the winner of the SmartCamp Cambridge event!

Rosie is a leading SaaS provider of predictive online and mobile shopping applications to local merchants. Their solution is aimed at improving the grocery store shopping experience by predicting the grocery items shoppers need before they run out, at the lowest price from local grocers and online retailers.

What does their solution do for grocery retailers? Rosie provides e-commerce, delivery opportunities, and deep data services. And for consumers, Rosie enables them to shop online for their favorite local stores for delivery or in-store pickup. No more running up and down the aisles looking for what you need! Rosie provides it in a mobile app!

And here’s another tidbit about Rosie: they’re focused on diversity with a workforce that is 50% women! Now that’s an ingredient for success!

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VacantBoards uses Big Data and Analytics for the SmartCamp Lagos win!

July 24, 2014

Imagine a company that uses big data and analytic software to capture data on the flow of traffic to determine the value of advertising on billboards. A solution like that could help small businesses, as well as enterprise-level businesses, maximize their advertising dollars when selecting the right billboard.

You don’t have to imagine that company, because we found them at a SmartCamp event! VacantBoards was announced the winner of SmartCamp Lagos!

VacantBoards developed the very solution I described above. Driven by big data and analytics, their solution is a game changer in the African advertising industry. And, even better, their solution is provided at the touch of your fingers through a mobile app! How powerful is that?!

Congratulations to VacantBoards and to the Lagos ecosystem for putting on another great SmartCamp!

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A New Video Blog Series on Internet of Things!

July 21, 2014

Today we start a full video coffee blog series on internet of things.

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Heading to BlogHer ’14 next week? Why Blogging is a gateway drug!

July 18, 2014

Sandy Carter:

BlogHer is one of my favorite content networks and events. So I was very excited to have the opportunity to talk to co-founders Elisa Camahort Page and Jory Des Jardins.

We talked about developing more opportunities for women in tech, why when thinking mobile you need to think tablets, and how in certain markets every blogger needs to be a pinner.

If you haven’t already, make sure you check out BlogHer!

Originally posted on WordPress.com News:

BlogHer 2014, the 10th anniversary celebration of the popular women’s blogging network, kicks off next Thursday, July 24th in San Jose, California. There’s still time to register, and we hope you do — we’ll be there, too!

This year, along with a Happiness Bar offering in-person support for your WordPress sites, we’re hosting a series of short workshops on the topics you care about most. We’re also excited to welcome some of the amazing WordPress bloggers nominated as BlogHer Voices of The Year — they’ll join us for a series of informal panels where we can chat all things blogs and blogging.

Interested? Here’s the schedule:

Friday, July 25

  • 10 AM: Talking Shop with BlogHer Voices of the Year
  • 11 AM: WordPress.com or Self-Hosted: Which One is Right for You?
  • 12:30 PM: Own Your Content: Tips for Switching Blog Platforms
  • 1:30 PM: Talking Shop with BlogHer Voices of the Year
  • 2:30 PM: Getting Great…

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Internet of Things – Monday Coffee Break Video!

July 14, 2014

The internet of things is growing in importance, especially in a set of industries!

Today’s Coffee Break focuses on the Internet of things!

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