How many brands discuss nothing but themselves in social networks? About 62%. Too many brands do nothing but talk about themselves. But the millennials and Gen Z want to be part of the “sharing” culture! They want this “relationship” to be a win – win.
Look for opportunities to comment on your clients comments and POV. Set up ways you can have them participate. I love what Taylor Swift does in her Social Media empire. She fills up up Tweets with undiscovered artists singing her songs, fan collages, and wedding videos using her songs. This past Christmas she did #SwiftMas and sent out gifts to those fans out there engaging and documented their openings of the presents on video. TD Bank did a ATM – Automated Thanking Machine – to say thank you to their clients documenting their responses.
What will you do to recognize and talk about your clients and their interests?