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Category: IBM (Page 26 of 55)

Digital tip of the week – Create customize LindedIn invitations for better engagement

Customer-Centric Leadership – One of my Picks for HBS Learnings!

At the end of this week I will be heading to Boston for my HBS Reunion!  I am so excited about seeing my friends and their families.

The other thing I love about our reunions are the case studies that drive new learnings.  One of the case studies I cannot wait for is on the Taj — in particular, the bravery and resourcefulness shown by the rank-and-file employees of the Taj Mahal Palace and Tower luxury hotel during the terrorist attacks that took place in Mumbai, India, on Nov. 26 2008.

It will be a lesson in customer-centric leadership including the hotel’s history, its approach to training, and the “guest is God” philosophy inherent in Indian culture.   It is interesting that the Taj employees stayed at their posts, jeopardizing their safety to save hotel guests.

Can this level of loyalty and dedication be replicated and scaled elsewhere?  I will learn their secrets!

View the case at http://courseware.hbs.edu/cases/taj

Don't go it alone: Create partnerships to prepare for the future A Chat with Ray Wang!

Ray Wang is one of the most visionary guys I’ve spoken to.  So I caught up with him on the Business Tech Trend report.   And his advice:   Don’t go it alone: Create partnerships to prepare for the future

Ray Wang, founder and chairman of Constellation Analytics, talked about this partnership idea during our launch of the Business Tech Trends webcast. He commented that what clients are looking for today are “system integrators, partners, and value-added resellers to co-innovate, co-create. They are looking for new ideas and the ability to transform.”
Ray-Wang

Ray is absolutely right! Furthermore, we’re on the horizon of a digital business disruption. This disruption is more than just technology and networks talking to each other, it means a fundamental shift in business models. Ray went on to list seven elements of the digital disruption, which you can listen to on the webcast!

I suggest getting started on these three things:
1.  Pursue creative partnerships. Build partnerships that will help you create the next level of solutions.
2.  Increase analytics into your decision-making. Ray suggested that if 20% of your business isn’t built on insight patterns by 2020, your enterprise won’t survive. To start, register for the Watson Analytics Beta!  Watson Analytics Beta -> http://www.watsonanalytics.com
3.Re-imagine the hiring process. Your ideal candidate shouldn’t be one that already fits the mold of your business. You need candidates that are considered outside of the box that will help re-imagine your business model.

Learn more here!  http://ibm.biz/biztechhuddle

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