Happy Tuesday! Today we are on our Second in the Series on the Top ROI ways to leverage Social in your business!
Tag: big data (Page 10 of 14)
Happy Monday! This is the start of another Social Business Coffee Break series on the top 6 Social Use Cases That Drive the Highest ROI!
I’ll do this overview and then one per the business pattern that drives high return and actions on how you could start your company journey with it!
I get alot of questions on the elements of a Social Business Platform.
Our view is that you need 4 capabilities:
Social Networking, Social Analytics, Social Integration, and Social Content
Today I will share key Social Networking capabilities!
Profiles – Find the people you need based on their expertise projects and responsibilites based on the information on the person like certifications, background, and other key information. The profile has information that helps you socially find expertise, open up communications, and keep your networks informed.
Communities – Create, find join and work with Communities of people who share a common interest, responsibility or area of expertise.
Bookmarks – Save, organise, and share bookmarks. Discover bookmarks that have been qualified by others with similar interests and expertise.
Blogs enable you to present your ideas, get feedback from others, learn from the expertise and experience of others who Blog! Usually videos and other rich media make this more adoptable!
Activities: Organize your work, plan next steps, and easily tap into your expanding professional network to help you execute your everyday deliverables faster.
File – Upload and share any type of file with colleagues and communities. Store versions and view downloads comments and ratings.
WIKIS – Wiki spaces for individuals, groups and communities to co-author pages. View changes across pages, ratings and comments.
Forums – Ask questions brainstorm ideas, and leverage the expertise of the people in your organization.
Recognition Badges, Levels – Encourage sustained user adoption, educate and reward users for engaging and contributing.
The heat is on this summer for zoos, museums and other cultural venues to increase visitor traffic to grow revenues — particularly from socially savvy Millennial consumers. IBM is helping cultural organizations use Big Data, analytics, mobile devices and social channels to create a more enriching, personalized experience to generate visitor and business growth.
Our Viewpoint
Museums and zoos are competing with many other attractions for consumer leisure time during the summer. Non-profit cultural organizations need to embrace and analyze Big Data to more effectively market to and serve Millennial patrons and members. Did you know that 2 of 3 of millennials say that museums are a very good value for their time and money!!!
Mobile devices and social channels present new opportunities for cultural venues to uncover insights into what Millennial visitors want from their experience. By analyzing mobile and social data, companies can enable institutions to determine which exhibits and programs are having the greatest impact on business.
Cultural venues with smaller budgets can use Big Data and analytics to gain a better understanding of visitor preferences and encourage repeat attendance.
Did you see this article about how we are helping a small zoo and museum engage visitors. http://zd.net/17sqAbq
Happy Monday and grab a cup of coffee to enjoy our Social Business Coffee Break!
Facebook has just announced the introduction of hashtags. Similar to other social platforms like Twitter, Pinterest and Instagram, you can now use hashtags to add context to a post or indicate that it’s part of a lager discussion. Clicking on a hashtag will take you to a news feed containing all posts of users and pages on that particular topic. This will help you to get an overview on a topic or find out what other people think about it. Hashtags won’t affect your privacy settings – you can still decide whether you want to share your posts with the public or your friends only. In the future, Facebook plans to introduce trending hashtags and deeper insights to help people discover more conversations.
Colleagues in Care (CIC) is a global health network of approximately 200 doctors, nurses, medical personnel and other volunteers working together to provide quality health care services, telemedicine, knowledge and training to aid the poor and those suffering. The nonprofit organization is strategically focused on Haiti and is striving to bring a high-quality standard of care that reflects best possible practice in a resource-challenged environment.
In order to better connect the hundreds of medical worker and volunteers, CIC today is using Social Business to provide the global network of healthcare volunteers with immediate access to critical data and information for the current healthcare needs of the Haitian citizens. With Social Business, the volunteers and those on the front lines taking care of patients are armed with an online medical knowledge system that includes treatment options, clinical pathways, and best practices specific to the situation in Haiti.
Through social networking, Web-based meetings, activities, and forums, the volunteers are sharing ideas and information as if they were in the same room.
At the University of Texas at El Paso (UTEP), faculty and researchers are using Social Business to track the status of research projects and help facilitate knowledge sharing across campus.
This social business model provides a cost-effective, easy-to-use solution that allows faculty and researchers to share resources and track progress of research projects without clogging up their email in-boxes while aiding in the ever challenging “version control” process for collaborative documents. UTEP has recently expanded its use of Social Business to collaborate with universities across North America who are involved in CASHI, the Computing Alliance of Hispanic-Serving Institutions.
CASHI aims to increase the number of Hispanic students who pursue and complete baccalaureate and advanced degrees in the computer and information sciences and engineering. UTEP uses Social Business to collaborate with faculty at other universities, invite users from the other universities at no cost as guests to work on projects together. They can collaborate, manage projects, assign work, and comment directly with each other!
Happy Monday! I hope you all had a great Father’s day!
Here’s Sogeti telling their Social Business story!
THINK THE CHANGE
If today’s company structures are often obstacles to smarter, more collaborative organizations, only a systemic perspective to social business transformation can succeed. How should we think and understand the business change in a systemic approach?
The key to any Social Business strategy is understanding how it will align with core business objectives and organizational goals. You also need to understand your current culture and any specific desired or required shifts to enable a social workforce, social partnerships, or social customer engagement. Gaining trust is another critical component of social transformation, which is closely tied to the need for transparency in a social business. Engaging participants through exceptional experiences, gamification, and mobile increases their participation in the transformation; and networking social capabilities into existing core business processes and business systems further increases both the use of social and the key linkages back to fundamental business goals. A successful program also needs to anticipate and mitigate potential risks and regulatory requirements, and analytics will be required for monitoring the social transformation as well as the associated business benefits as they are realized.
ACT ON THE CHANGE
How do we concretely manage a transformative experience that is able to lead companies from their current limits to fully embracing social? How can we execute a disruptive business strategy that can benefit the organization in the near future?
Your Social Business strategy will determine whether your start internally or externally, and will ideally identify specific roles or business activities that will quickly generate demonstrated value.
Based on your understanding of your unique culture, draw from our experiences with early adopters to increase the pace of adoption across the enterprise. At different times in your transformation, some of these will be particularly valuable, and they can provide support for programs as they are just beginning or once they have matured. We also host an Adoption Council who’s members provide peer-to-peer guidance from their prior experiences with social.
- Create a New Way of Working — Integrate into Processes, Customize the Experience, Drive Culture with Governance, Hire Social Job Roles
- Launch with Top and Groundswell — Leaders Show the Way, Evangelize and Enable
- Engage to Fit into Work Style and Culture — Motivate and Engage, Reverse Mentor Leaders, Raise an Internal Brand Army, Show Metrics and Value
EVALUATE THE CHANGE
The social business process has its measures and KPIs, but the idea of ROI as a silver bullet often underestimates the complexity of evaluating the impact of innovation. How do we assess and prove the value of the social business transformation?
While there are many KPIs that are critical to maintaining the health of a social program and individual communities, the ROI of social needs to derive from core business metrics. With a properly structured Social Business strategy, clear alignment to revenues and expenses should be identified and subsequently monitored. You also have the opportunity to leverage social business patterns captured from the experiences of early adopters in social. The first six patterns provide top ROI, touch 70% of our clients, and show the value of social without the “S” word. IBM’s proprietary research along with leading management consultancies including McKinsey have also provided support for substantiating the value of social business transformation.
- Find Expertise
- Knowledge Sharing and Innovation
- External Customer Insights
- Recruiting and Onboarding
- Mergers and Acquisitions
- Safety